The Who – Julia Lambert
The Why – Because Julia loves making people happy! Julia has a superb track record of sales experience but ultimately knows that looking after the customer is the best way of delivering value. Never happier than when she’s working out just how our knowledge can be used to bring value to new people that she’s meeting, Julia was destined to be our angel of customer delight!
The How – Julia is constantly asking great questions about how this might feel for the customer and keeps everyone focused on making sure that we live our “human” value in everything we do. Julia is superb at building rapport with people as well as quickly understanding the things that will make the biggest difference in the work we deliver.
Never Stand Still – Julia is constantly asking customers about their experience of working with us so that we can take the knowledge gained and use it to make us even better in the eyes of everyone we interact with. As a life-long Nottingham Forest supporter, Julia is often reminded of the need to constantly get better at what you do!
Quite simply, we're a team of very
different people from very different
backgrounds - sporting, corporate,
academic - who all share a common
view of the world. When it comes
to high performance, success is a
matter of choice.
We know we’re nothing without our customers. Their incredibly hard work on the road to high performance is what turns knowing into doing, whilst getting us all excited when we discover how good they really can be.
Some of the best known brands and businesses in
the world give us the privilege of working with them.
A few of them are listed here. If you’d like to talk to
our customers about their experience in working with
us, let us know and we’ll put you in touch directly.
Hall of Fame
Our purpose is to help the corporate world to think, prepare and perform like world class athletes. Being world class means consistently demonstrating qualities that epitomise the elite and make them different from the ordinary, and the people in this Hall of Fame have shown themselves to be extraordinary in doing that
They adhere to the principles of high performance, especially when times are tough
They apply high performance principles consistently, not as a one off
They’ve internalised the principles and value using them
They role model them
They've done these things effectively to drive results
They have a drive to continue their performance journey and keep setting higher standards
We feel proud to have worked with them
We’re privileged to know some people who, in our view, are world class in their chosen field. This section of the website is to celebrate these people and shares their stories.