In most organisations FEEDBACK is something that is done to people and ends up being a concept that brings a certain degree of fear to mind for people when they know they've "got to have a feedback session!" This is a strange phenomenon for us when we know that the…

Ok, so we're pretty focused on the meaning of learning being that "learning is only said to have taken place when you can observe a relatively permanent change in behaviour" - this comes primarily from skill acquisition approaches to learning, but really applies to all of the behaviour change work…

So, Usain Bolt has set up a training centre in Kingston to bring on the next generation of sprinters and it seems there's real method behind this initiative that he'll benefit from too. Mr Bolt knows that by welcoming competition and surrounding himself with talented people who are keen to…

In "Outliers", Malcolm Gladwell discusses "mitigated speech" and demonstrates how lack of clear communication, due to hierarchical structures within airline crews, has led to a number of crashes. We talk a lot with teams about setting themselves up in such a way that they effectively mitigate against mitigated speech being…

Next time you have a meeting, work out the per minute salary of everyone in the room and get a feel for how much every minute is "costing" you... as soon as the meeting starts, begin an imaginary counter that is providing an ongoing feedback of money invested in the…

If such a thing happened, you can be sure that this kind of direct biofeedback for your colleagues about your state of concentration would do a lot for making sure that you remained engaged in the proceedings of the meeting! You'd also be very focused on making sure that all…

What legitimate claims can you make that show the reality of your performance in recent weeks? Rather than a lot of spurious, dubious, dodgy, unpalletable, unacceptable and dodgy claims, we thought it might be worthwhile getting you to think about claims that should have been made, but haven't (as opposed…

This is so good, we thought we should put it on our blog and bring attention to the messages AXA are promoting at the moment. Our experience of working with some of their front line teams also allows us to see how the attitudes within this great commercial are actually…